What does a hospital and a kitchen have in common?
Both require efficient communication in order to run smoothly and in order to accomplish what they need to accomplish.
If there is a lack of communication in a kitchen, what happens? Orders get backed up, certain things need to be rushed, mistakes are made, and the overall quality and performance of the cooks and the food will diminish.
Similar things happen in hospitals, only hospitals don’t deal with feeding diners; they are in the business of improving people’s health and saving their lives.
Communication is one of the most important aspects of working in any kind of medical center. Establishing good communication skills is easy to learn but deceptively difficult to master.
Just like every line cook and chef in a kitchen need to come together to feed diners efficiently, so to must everything come together in a medical facility to make sure that procedures and operations are performed smoothly and timely. This is particularly necessary in the case of Healthcare Technology Management (HTM) when downtime translates into lost revenue and compromised care for patients.
Here are some issues in communication and some communication skills that you need to be aware of when dealing with your fellow team members and hospital management.
Know how to communicate consistently and clearly without being overbearing
In a hospital setting, you need to let others know what is going on, but if you constantly tell everybody you are working with what you are doing or if you keep asking them if there is anything they need, they will get annoyed.
So how do you master the art of maintaining constant communication without being overbearing? The best way to do this is to pay attention to body language.
Words account for a lot less of our communication than we think, and you can often tell what a person is saying from their expressions and actions. Use this as your guide to know when to know when somebody wants to be approached.
Relate to hospital management by putting yourself in their shoes
This is where you need to put your ego aside and understand that hospital management are not the unapproachable, “oppressive” boss that you think they are.
In many cases, they are just like you: Hospital staff who are just trying to earn a living.
If you are able to relate to your leadership, it will improve a lot of things.
Do not forget that misunderstandings arise because of a lack of clear communication. When you seek to understand those who you are working with on a personal level, you’ll reach a deeper level of understanding of hospital management staff, and overall communication will improve.
Ask for feedback, be willing to offer feedback, and manage your emotions
This can be a very challenging thing to do because executives might be intimidating.
Again, being able to relate to members of your leadership team can help a lot. You need to remember: They are not “oppressive authorities.” They are trying to earn a living and help people just like you are.
There are two key questions that arise when it comes to feedback: How do you ask for feedback without coming across as approval seeking? And how do you provide feedback without coming across as overly cynical?
When asking for feedback, ask about your total contribution to the department and what you can do to contribute more.
Be sure not to seek approval when doing this. When asking for feedback, do not expect certain responses. Be satisfied with whatever feedback you get.
Providing feedback come across as confrontational if the wrong things are said and the wrong tone is used. Here are some ways you can provide feedback and not come across as confrontational or approval seeking.
Resist the temptation to complain, criticize, or accuse. This may be obvious, but it is easy to forget when in the heat of the moment.
Again, do your best to make the conversation about the department of the medical center as a whole, not just yourself. Another good tip when providing feedback is to be as objective as possible.
Involve as many people and topics as you can in your conversation. Remember, the less the conversation revolves around you, the less of a possibility of coming across as approval seeking or confrontational.
Communicating with hospital management can be intimidating, but if it is approached with confidence clarity, it can be much less intimidating.
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