Open communication is essential to maintain quality patient care

Effective communication between hospital management and staff is essential for the successful operations of any hospital. Good communication helps create trust, build relationships, and ensure that everyone is on the same page when it comes to important decisions. It can also help reduce miscommunication, improve patient care quality, and increase overall satisfaction with the hospital’s services.

Good communication between Healthcare Technology Management (HTM) teams and  hospital management is necessary for a variety of reasons. It allows staff to stay up-to-date on changes in policy or procedure, discuss new initiatives or ideas, and provide feedback on current operations. Communication also ensures that everyone understands their roles and responsibilities within the organization. And it enables better decision making by providing all parties with accurate information about what is happening in the hospital environment.

Here are some issues in communication and some communication skills that you need to be aware of when dealing with your fellow team members and hospital management. 

Know how to communicate consistently and clearly

Communication is a critical factor in the success of any hospital. In a fast-paced hospital setting, it is important for the management to ensure that all staff members are well-informed and able to communicate effectively with each other. This can help reduce errors, improve patient care and satisfaction, and ultimately lead to better outcomes.

There are several ways to keep communication simple in a fast-paced setting. For example, using digital tools such as video conferencing or instant messaging can help streamline the process of getting information across quickly and effectively. Additionally, utilizing visual aids such as charts and graphs can help make complex topics easier to understand. Finally, it’s important to take time for regular check-ins with management so that any issues or concerns can be addressed quickly and efficiently.

Relate to hospital management by putting yourself in their shoes

This is where you need to put your ego aside and understand that hospital management are not the unapproachable, “oppressive” boss that you think they are. 

In many cases, they are just like you: Hospital staff who are just trying to earn a living. 

If you are able to relate to your leadership, it will improve a lot of things. 

Do not forget that misunderstandings arise because of a lack of clear communication. When you seek to understand those who you are working with on a personal level, you’ll reach a deeper level of understanding of hospital management staff, and overall communication will improve. 

Ask for feedback, be willing to offer feedback, and manage your emotions 

This can be a very challenging thing to do because executives might be intimidating.  Again, being able to relate to members of your leadership team can help a lot.

There are two key questions that arise when it comes to feedback:

  • How do you ask for feedback without coming across as approval seeking?
  • And how do you provide feedback without coming across as overly cynical? 

When asking for feedback, ask about your total contribution to the department and what you can do to contribute more. 

Providing feedback come across as confrontational if the wrong things are said and the wrong tone is used.  Resist the temptation to complain, criticize, or accuse. This may be obvious, but it is easy to forget when in the heat of the moment. 

Again, do your best to make the conversation about the department of the medical center as a whole, not just yourself. Another good tip when providing feedback is to be as objective as possible. 

Involve as many people and topics as you can in your conversation. Remember, the less the conversation revolves around you, the less of a possibility of coming across as approval seeking or confrontational.

Communicating with hospital management can be intimidating, but if it is approached with confidence clarity, it can be much less intimidating.  

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