Terms and Conditions
1.0 DOA Policy (Dead on Arrival)
1.1 Parts Consulting Group must be notified within 5 Days of shipment to claim a DOA.
1.2 The DOA part must be received back within 5 days of notification
1.3 Parts Consulting Group must be given the opportunity to furnish a replacement part, otherwise the DOA claim will be null and void and original pricing will apply.
2.0 Exchange Policy
2.1 All exchanges require a valid RMA (Return Material Authorization) number. RMA numbers valid for exchange parts only will be issued at time of sale.
2.2 A “Like and Repairable” part must be received at Parts Consulting Group, Inc. within 14 days of the date of shipment. If an exchange part is not received within 14 days, the customer will be billed additional billing.
2.3 If the exchange is not a “Like and Repairable” part, written notification will be sent to the customer requesting them to provide said ”Like and Repairable” part within 5 calendar days. If one is not received within 5 days, the customer will be charged additional billing. The original part may be returned at customers request and expense or it will become property of Parts Consulting Group, Inc. after 20 days.
2.4 Additional Billing – Failure to return an exchange part within 14 days from the original date of shipment will result in additional billing, The additional billing will be calculated at the difference between the OEM outright price and the purchase price or at Parts Consulting Group, Inc. discretion.
2.5 Additional Billing Credit- If the exchange part is returned within 60 days from the original date of shipment, a credit equal to 50% of the Additional Bill will be issued. No credit to the Additional Bill will be issued for parts received after 60 days of the original date of shipment.
3.0 Restock Policy
3.1 Parts Consulting Group, Inc. allows the restocking of parts up to 30 days from original date of shipment.
3.2 ALL restocks require a valid RMA number to be requested within 15 days of the original ship date. Please contact a Parts Consulting Group, Inc. Account Manager to obtain an RMA number valid for restocks only prior to returning product.
3.3 All restock parts returned without a restock RMA number will be processed as an exchange part.
3.4 If the part is returned within 30 days from the original date of shipment, the following restock credit will apply:
Un-opened …………75%(Restock fee 25%)
Opened ………………70%(Restock fee 30%)
After 30 days ……..No credit, Part processed as an exchange
4.0 Warranty Policy
Parts Consulting Group, Inc. warrants its product against any defects or malfunctions for 60 days unless otherwise specified at the time of sale. Details of warranties for X-Ray tubes and ultrasound transducers will be made available at the time of order or by inquiry to Parts Consulting Group, Inc. This warranty is void if the serial number has been altered or removed from the product. If the failure of the product is the result of an accident, abuse, misapplication or Acts of God, Parts Consulting Group, Inc. shall have no responsibility under this warranty policy. Warranty terms and credit terms are as follows:
4.1 All warranty claims require a valid RMA (Return Material Authorization) number valid for warranty only is to be requested within 60 days of the original shipment date or as state at time of sale. Please contact a Parts Consulting Group, Inc. Account Manager to obtain an RMA number prior to returning the product.
4.2 Warranty credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will be credited 70% (30% No Reorder Fee) subject to contingencies stated in this policy.
4.3 All warranty parts must be returned to Parts Consulting Group, Inc within 70 days of the original shipment date.
4.4 All warranty parts returned without an RMA number will be processed as an exchange and no credit will be issued.
4.5 All warranty claims will undergo a technical review validation, and credit will be issued on valid and approved warranty claims.
4.6 Warranty Credit – Credit for a VALID warranty claim will be issued as follows:
Part received within 70 days of original shipment date …………………………………………100% credit
Part received within 90 days of original shipment date …………………………………………..50% credit
Part received after 90 days of original shipment date ………………………………………….NO credit issued
Invalid warranty (determined by a technical review) ……………………Considered a Open Restock
5.0 Limited Warranty
Parts Consulting Group, Inc. warrants that the parts (other than X-Ray tubes and ultrasound transducers) will meet manufacture specifications during the applicable warranty period defined above. Warranties for any other parts, if any, are exclusively those offered by the manufacturer or refurbisher of such parts. Except for the warranties described above, all parts are sold AS IS and WITH ALL FAULTS and Parts Consulting Group, Inc. MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE PARTS SOLD UNDER THIS POLICY AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
6.0 Limitation of Liability
PARTS CONSULTING GROUP, INC’S TOTAL LIABILITY FOR ANY CLAIM UNDER THIS POLICY IS LIMITED TO THE PRICE OF THE PART(S) WHICH ARE THE BASIS FOR SUCH CLAIM, REGARDLESS OF WHETHER SUCH CLAIM IS MADE AT LAW, IN TORT, IN CONTRACT OR PURSUANT TO ANY OTHER THEORY, INCLUDING STRICT LIABILITY. NEITHER PARTS CONSULTING GROUP, INC NOR CUSTOMER WILL HAVE ANY TO THE OTHER FOR PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOST PROFITS OR REVENUE, EVEN IF SUCH PARTY HAD BEEN ADVISED OF THE POSSIBILITY OF THE SAME. THE TRANSACTION DESCRIBED IN AND THOSE OCCURRING PURSUANT TO THIS POLICY ARE EACH COMMERCIAL TRANSACTIONS. ANY ACTION RELATED TO THIS POLICY SHALL BE BASED SOLELY ON COMMERCIAL LAW PRINCIPLES. NEITHER PARTY SHALL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER ARISING FROM THIS POLICY OR TRANSACTIONS OCCURRING PURSUANT HERETO.
7.0 Shipment and Risk of Loss
Unless otherwise stated, all parts shall be shipped FOB Parts Consulting Group, Inc. shipping dock. Freight is to be paid by customer and title and risk of loss shall pass to customer at time of shipment. Unless otherwise agreed, Parts Consulting Group, Inc. shall select carriers.
8.0 Return Shipping
ALL PARTS MUST BE RETURNED TO PARTS CONSULTING GROUP, INC. TO INSURE PROPER CREDIT.
ALL RETURNS MUST BE SHIPPED TO: Unless otherwise specified on RMA
PARTS CONSULTING GROUP, INC
130 CLEVELAND AVENUE W
WARREN, OHIO 44483