Frequently Asked Questions

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Frequently Asked Questions about Diagnostic Imaging Parts

Looking for more information about our new, used or refurbished medical imaging or diagnostic imaging parts? Browse our FAQs below.

Q: Is there a benefit to buying used or refurbished medical imaging parts?
A: Our medical imaging parts are fully functional and guaranteed. It’s also statistically proven that used medical imaging parts have a lower failure rate than brand new parts. Plus, as an additional benefit, used or refurbished parts are cheaper, providing a greater value to your client.
Q: Are the used and refurbished parts in good condition?
A: Parts Consulting Group is committed to providing the highest quality of pre-owned and refurbished diagnostic imaging equipment available for the healthcare industry, all at the lowest possible price.
Q: What kind of diagnostic imaging parts does Parts Consulting offer?
A: As your one-stop shop for medical system diagnostic imagining replacement parts, we support the in-house engineers, multi -vender service organizations and independent service organizations with replacement parts for all imaging needs including CT, MRI, Nuclear Medicine, Ultrasound, Mammography and Radiology.
Q: What if Parts Consulting doesn’t have the part I need?
A: We are constantly restocking our inventory with medical imaging parts from various manufacturers and modalities. However, in the instance where your diagnostic imaging part is not listed on our website, please contact us immediately and we will do our best to find the part that meets your needs.
Q: How soon will I get a quote?
A: You can expect to receive a quote on the medical imaging parts you need within 1 hour. If you contact us during business hours, you will typically hear from us sooner.
Q: How soon will my parts ship?
A: We offer same-day shipping on parts ordered Monday through Friday during business hours.  If your order is confirmed outside of business hours, your order will ship the next business day.
Q: Who should I contact if I need to change or cancel my order?
A: Contact our sales team by email at, or by phone at 888.724.1726 or 330.469.9783.

Looking for something specific or ready to learn more?

Get in touch with one of our helpful sales associates today.

PCG is dedicated to quality and customer satisfaction.  As such, we are aggressively pursuing ISO 13485 (medical device) compliance and certification.  Please feel free to contact our Quality Manager about our progress in this endeavor.