Time is of the essence. When the equipment you’re responsible for is out of commission, you need to move quickly. Every moment of downtime translates into lost revenue and compromised care for patients.

While you might be feeling the pressure to get the equipment up and running as soon as possible, you also want to do it right. You need to identify the true source of the issue and locate a quality part at a fair price. Depending on the day, this could be a truly monumental task.

With thousands of medical equipment parts re-sellers competing for your business, how can you tell who is legit and who will be out of business tomorrow?

Here are five things to consider when purchasing replacement parts for your hospital equipment.

Response Time

Are you waiting hours and hours for a response? Sure, parts re-sellers are fielding requests all day. But the most professional companies know that response time is everything in this industry. Even a quick message to acknowledge that a quote is coming shortly can help ease your stress level.

Speed of Delivery

You need your replacement part yesterday! Not in five to seven business days. You should always look for a company that offers same-day shipping on parts.

Warranty

The details of a warranty might vary depending on the specific part – it could be brand new or refurbished. But it’s always reassuring to have the support of a warranty. Situations happen and parts fail. Is your parts supplier willing to work with you and honor their warranty?

Customer Support

In the event that you need to utilize that warranty, it’s important that your parts company is easy to contact and communicate with. The last thing you need is a bunch of hoops to jump through in order to get another replacement part.

Longevity in Business

While even the most seasoned businesses can become a victim of this industry’s changing landscape, longevity in business still speaks volumes. In this industry, there are many fly-by-night companies that are here today, gone tomorrow. Chances are, you’ve worked with some of the industries more reputable companies. Be cautious when a new company pops-up offering deals that seem too go to be true.

Searching for used medical equipment parts

If you’re searching for used medical equipment parts for your diagnostic equipment, radiology systems and other life-saving devices, we encourage you to search our inventory. We have thousands of parts in-stock and ready to ship.

Can’t find what you’re looking for? We’re always adding new parts to our inventory and some might not appear in our web store yet! Feel free to contact us with questions about any part.